Effective Date: August 07, 2026
At Shiv Shakti Global Exim, we are committed to conducting our business with transparency, professionalism, and fairness. This Refund & Cancellation Policy explains the terms applicable to orders, advance payments, cancellations, and refunds for products and services supplied by us.
As our business primarily involves B2B trading, sourcing, and export of agricultural commodities and spices, refund and cancellation terms may vary depending on the nature of the order, product, shipment stage, payment terms, and mutually agreed commercial conditions.
Order Confirmation
An order shall be considered confirmed only after the buyer and Shiv Shakti Global Exim have mutually agreed upon the relevant commercial terms, including:
- Product and specifications
- Quantity
- Quality requirements
- Packaging
- Price
- Payment terms
- Delivery or shipment terms
- Applicable Incoterms
- Expected shipment schedule
- Any special requirements
Where applicable, a purchase order, sales contract, proforma invoice, commercial agreement, or written confirmation may be used to establish the agreed terms.
Cancellation of Orders
buyer may request cancellation of an order by contacting us in writing as soon as possible.
Cancellation requests will be considered based on the stage of order processing.
Cancellation before order processing
If the cancellation request is received before procurement, processing, packaging, or other work has commenced, we may consider cancellation and refund of any eligible advance payment, subject to the agreed commercial terms and any applicable transaction charges.
Cancellation after procurement or processing
If products have already been procured, processed, graded, sorted, packed, customized, reserved, or otherwise prepared specifically for the buyer, cancellation may not be permitted or the buyer may be responsible for costs already incurred.
Cancellation after shipment
Once the goods have been dispatched or handed over to the carrier, freight forwarder, shipping line, or other logistics provider, the order generally cannot be cancelled.
Any consequences, costs, or claims arising after shipment will be handled in accordance with the applicable sales contract, Incoterms, shipping documents, and mutually agreed terms.
Refunds
Refund eligibility depends on the circumstances of the order and the terms agreed between the buyer and Shiv Shakti Global Exim.
Where a refund is approved, the refundable amount will be determined after deducting, where applicable:
- Procurement costs already incurred
- Processing, grading, sorting, or packaging costs
- Customized or special preparation costs
- Logistics or transportation charges
- Bank or payment processing charges
- Cancellation charges
- Other non-refundable costs incurred in connection with the order
Refunds will generally be processed through the original payment method or another mutually agreed payment method.
Product Quality and Quantity Issues
Agricultural commodities and spices are natural products and may have reasonable variations in colour, size, moisture, appearance, and other characteristics depending on the product and agreed specifications.
Any claim relating to product quality, quantity, packaging, damage, or non-conformity should be communicated to us in writing within the period specified in the applicable sales contract or commercial agreement.
The buyer may be required to provide supporting information such as:
- Photographs or videos
- Inspection or survey reports
- Packing details
- Shipping and delivery documents
- Batch or lot information
- Details of the claimed discrepancy
Where a claim is found to be valid and attributable to Shiv Shakti Global Exim, we may, depending on the circumstances and agreed terms, provide an appropriate remedy such as replacement, adjustment, credit, or refund.
Damaged Goods During Transit
For international shipments, responsibility for goods during transportation depends on the applicable Incoterms, insurance arrangements, carrier terms, and contractual responsibilities.
Where the buyer is responsible for arranging transportation or insurance, claims relating to transit damage may need to be made directly with the relevant carrier, freight forwarder, insurer, or other responsible party.
We will provide reasonable assistance with relevant documentation where applicable.
Advance Payments
Where an advance payment has been made against a confirmed order, the treatment of that payment will depend on the stage of the transaction and the agreed payment and sales terms.
If costs have already been incurred specifically for fulfilling the buyer’s order, those costs may be deducted from any eligible refund.
Non-Refundable Situations
Refunds may not be available in circumstances including, but not limited to:
- Refunds may not be available in circumstances including, but not limited to:
- Buyer cancellation after shipment
- Products specially procured or prepared for the buyer
- Customized packaging or labeling
- Costs already incurred specifically for fulfilling the order
- Buyer refusal to accept goods without a valid contractual reason
- Delays or losses caused by circumstances outside our reasonable control
- Failure by the buyer to comply with agreed payment or documentation requirements
- Any other situation where the applicable sales contract expressly provides that the payment or related costs are non-refundable
Delays And Force Majeure
We shall not be responsible for cancellation or refund claims arising solely from delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, port closures, strikes, transportation disruptions, war, civil unrest, epidemics, changes in law, or other force majeure events.
Such situations will be handled in accordance with the applicable contractual terms and mutually agreed arrangements.
How to Request a Cancellation or Refund
To request an order cancellation or refund, please contact us with the relevant order details.
Please include:
- Buyer name/company name
- Order or invoice reference
- Product details
- Payment details
- Reason for cancellation or refund request
- Supporting documents, where applicable
We will review the request and communicate the outcome after considering the applicable order terms and circumstances.
Processing Time for Approved Refunds
Once a refund has been approved, we will initiate the refund within a reasonable period.
The time required for the funds to reach the buyer may depend on the bank, payment service provider, international banking system, currency, and other financial processing requirements.
Changes to This Policy
Shiv Shakti Global Exim reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions regarding cancellations, refunds, or order-related concerns, please contact us through the contact details provided on our website.
Shiv Shakti Global Exim
Agriculture Products & Global Sourcing Solutions
India
Email: info@shivshaktiglobalexim.com
Website: https://shivshaktiglobalexim.com
Note: For international B2B transactions, the specific terms stated in the applicable quotation, proforma invoice, purchase order, sales contract, payment terms, and Incoterms may take precedence over this general policy where they differ.